1. Introduction
This Privacy Policy explains how 36gl ("we," "us," or "our"), operating through the website 36gl.best, collects, uses, stores, and protects your personal information when you register, play, or otherwise interact with our platform. It applies to all Filipino and international players who use our online casino, sportsbook, live dealer, and promotional services.
At 36gl, privacy isn't just a legal requirement — it's a core part of how we operate. We believe Filipino players deserve to know exactly what happens with their data, written in plain language that actually makes sense. That's what this policy aims to do.
By registering an account or using any 36gl service, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you don't agree, please don't create an account or use the platform.
Quick summary: We collect what we need to run your account and comply with the law. We don't sell your data. You can request access, correction, or deletion at any time. Your financial details are always encrypted.
2. Data We Collect
36gl collects personal data in the following categories. We only collect what is necessary for the specific purposes described in this policy.
2.1 Identity & Contact Information
- Full legal name
- Date of birth
- Government-issued ID details (e.g., Philippine passport number, driver's licence, UMID)
- Mobile number and email address
- Residential address
2.2 Financial Information
- Payment method details (e.g., GCash registered number, Maya account, bank account details for InstaPay/PESONet, Visa/Mastercard card details)
- Transaction history including deposits and withdrawals
- Account balance information
2.3 Gaming & Behavioural Data
- Games played, bet amounts, win/loss records, and session duration
- Bonus and promotion activity
- Sportsbook betting history (football, boxing, MMA, and other markets)
- Login timestamps and frequency
2.4 Technical & Device Data
- IP address and approximate geographic location
- Device type, operating system, and browser type
- Session tokens and authentication logs
- Cookie and tracking data (see Section 6)
Note on sensitive data: 36gl does not collect racial or ethnic origin, religious beliefs, political opinions, or health data unless legally required for responsible gaming purposes (e.g., self-exclusion records).
3. How We Collect Your Data
36gl collects your personal data through several channels, all of which are designed to be as straightforward and minimally intrusive as possible.
| Source | Examples |
|---|---|
| Registration form | Name, date of birth, email, mobile number, address |
| Identity verification | Government ID submission, selfie verification |
| Payment processing | GCash, Maya, bank transfers, card details at deposit/withdrawal |
| Platform activity | Games played, bets placed, bonuses claimed, login records |
| Cookies & analytics | Browser behaviour, page visits, session duration |
| Support interactions | Live chat logs, email correspondence, complaint records |
| Third-party verification | Identity check providers, fraud detection services |
4. Why We Use Your Data
36gl processes your personal data for specific, legitimate purposes. We do not use your data for anything outside the purposes listed below without your explicit consent.
- Account creation and management: Setting up and maintaining your 36gl player account, verifying your identity, and keeping your details current.
- Processing transactions: Handling your deposits and withdrawals through GCash, Maya, InstaPay, and other supported Philippine payment methods securely and accurately.
- Legal compliance: Fulfilling our obligations under applicable Philippine gaming regulations, anti-money laundering (AML) laws, and Know Your Customer (KYC) requirements.
- Platform operation and security: Detecting and preventing fraud, unauthorised account access, bonus abuse, and other prohibited activities.
- Customer support: Responding to your enquiries, resolving disputes, and providing assistance via live chat or email.
- Personalisation and promotions: Offering you relevant bonuses, reload offers, and promotions based on your gaming preferences — with your consent.
- Responsible gaming: Monitoring patterns that may indicate problem gambling and enforcing self-exclusion or deposit limits at your request.
- Platform improvement: Analysing aggregated, anonymised data to improve the 36gl experience for all players.
5. Sharing Your Data
36gl does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Full stop. However, we do share specific data with trusted third parties where necessary to operate the platform legally and effectively.
5.1 Who We May Share Data With
- Payment processors: GCash, Maya, BDO, BPI, UnionBank, and card networks (Visa/Mastercard) need relevant transaction data to process your deposits and withdrawals.
- Identity verification providers: Third-party KYC services that assist with age and identity verification of new players, as required by regulation.
- Fraud prevention services: Services that help 36gl detect and prevent account fraud, money laundering, and other illegal activity.
- Technology partners: Cloud hosting, platform infrastructure, and game software providers who process data on our behalf under strict data processing agreements.
- Regulatory authorities: Where required by Philippine gaming regulations or law enforcement, 36gl will disclose information to relevant government bodies.
5.2 International Transfers
Some of our technology and service partners may be based outside the Philippines. Where this occurs, 36gl ensures that appropriate data transfer safeguards are in place — including contractual protections that meet or exceed Philippine data protection standards.
Our commitment: Every third party that receives your data from 36gl is contractually obligated to handle it with the same standard of care that we apply internally. We do not give any partner permission to use your data for their own unrelated purposes.
7. Data Retention
36gl retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable Philippine law.
- Active accounts: Your data is retained for the lifetime of your account, plus a minimum of five years after account closure — as required by AML regulations.
- Transaction records: Financial transaction logs are retained for a minimum of seven years in accordance with financial record-keeping requirements.
- Support interactions: Customer support records are kept for up to three years after the last interaction.
- Marketing data: If you have consented to marketing communications, your preferences are retained until you withdraw consent.
- Deleted accounts: After account closure, personally identifiable information is progressively anonymised, with full anonymisation completed within 12 months except where legal retention obligations apply.
8. Data Security
Protecting your data is something 36gl takes seriously — not just as a policy obligation, but as a core operational priority. Here's what we have in place:
- SSL/TLS encryption: All data transmitted between your device and 36gl is encrypted using industry-standard SSL/TLS protocols.
- Data-at-rest encryption: Sensitive stored data, including payment details and identity documents, is encrypted at rest using AES-256 encryption.
- Access controls: Internal access to player data is restricted on a strict need-to-know basis. All staff with access undergo security training and background checks.
- Two-factor authentication (2FA): Available for all player accounts. We strongly recommend enabling this to protect your account.
- Regular security audits: 36gl conducts periodic third-party security assessments to identify and address vulnerabilities.
- Incident response: In the event of a data breach that affects your rights, 36gl will notify affected players and relevant regulators within the timeframes required by applicable law.
Stay secure: While 36gl takes extensive measures on our end, your account security also depends on you. Use a strong, unique password for your 36gl account, enable 2FA, and never share your login details with anyone.
9. Your Data Rights
As a player on 36gl, you have the following rights with respect to your personal data. These rights are aligned with the Philippine Data Privacy Act of 2012 (Republic Act 10173).
Right to Access
You can request a copy of the personal data 36gl holds about you at any time. We will provide this within 30 days of receiving your verified request.
Right to Correction
If your data is inaccurate or out of date, you have the right to have it corrected. You can update most details directly from your account settings, or contact our support team for assistance.
Right to Erasure
You can request that 36gl delete your personal data. Note that some data must be retained for legal and regulatory reasons even after an account is closed. We will inform you of any such obligations when processing your request.
Right to Object
You can object to specific uses of your data — for example, receiving marketing communications. You can withdraw marketing consent at any time without affecting your ability to use 36gl.
Right to Data Portability
You can request your personal data in a structured, commonly used, and machine-readable format. This lets you transfer your data to another service provider if you choose.
Right to Lodge a Complaint
If you believe 36gl has not handled your personal data correctly, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, contact our Data Privacy team at support@36gl.best. Please include your registered email address and a brief description of your request. We will verify your identity before processing any data rights request.
10. Minors
36gl is strictly intended for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on 36gl, please contact us immediately at support@36gl.best.
Upon receiving such a notification, 36gl will investigate, close the account, delete any associated personal data (unless retention is required for legal reasons), and return any remaining real-money balance through a verified adult's registered payment method.
11. Policy Updates
36gl may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will notify you via email or a prominent notice on the platform before the changes take effect.
The date of the most recent update is shown at the top of this page. We recommend checking this page periodically. Continued use of 36gl following an update constitutes your acceptance of the revised policy. If you disagree with any changes, you have the right to close your account as described in our Terms and Conditions.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how 36gl handles your personal data, please get in touch with us. Our team is available 24/7 and will respond to data privacy enquiries within three business days.
Response within 3 business days
Fastest route for urgent concerns
Our Commitments
How 36gl Protects Your Privacy Every Day
Good privacy practices aren't a one-time thing — they're built into how 36gl operates at every level. Here's what that looks like in practice.
Zero Data Selling
36gl never sells, rents, or trades your personal information to advertisers, data brokers, or marketing companies. Your data exists to serve your account — nothing else.
End-to-End Encryption
Every piece of data you send to 36gl — from your password to your GCash number — travels over encrypted connections. Stored sensitive data is also encrypted at rest using AES-256.
Your Rights, Honoured
Access, correct, delete, or export your data at any time. We comply fully with the Philippine Data Privacy Act and respond to all verified data requests within 30 days.
Minimal Data Collection
36gl only collects the data we actually need. No unnecessary profiling, no collecting data "just in case." If we don't have a clear use for it, we don't collect it.
Regular Audits
Our data handling practices are reviewed regularly by internal teams and periodic third-party assessments to ensure we stay on top of evolving security standards and legal requirements.
Prompt Breach Notification
In the rare event of a data incident, 36gl will notify affected players and the National Privacy Commission within the legally required timeframes — clearly and without delay.